Last updated: 1 October 2025
Welcome to Titch & Thread! These Terms & Conditions (“Terms”) govern your use of our website www.titchandthread.co.uk and any purchases made from us. By using our website or placing an order, you agree to these Terms.
1. General Information
- Titch & Thread (“we,” “our,” or “us”) provides personalised baby and family clothing.
- You confirm you are at least 18 years old or have permission from a parent/guardian to make purchases.
- We may update these Terms at any time.
2. Products & Personalisation
- Our products are made to order and may vary slightly in colour, size, or design due to the nature of customisation.
- Personalisation details you provide (names, initials, custom text) are your responsibility—please double-check spelling and details before ordering.
- We are not responsible for errors in personalisation provided by the customer.
3. Orders & Payment
- All orders are subject to acceptance and availability.
- Payment is taken in full at checkout. We accept debit/credit cards and PayPal.
- Prices are listed in GBP (£) and include UK VAT where applicable.
4. Shipping & Delivery
- We aim to dispatch orders within 3–6 working days of purchase.
- Delivery times are estimates and may vary by location and courier delays.
- We are not liable for delays outside our control.
5. Returns & Refunds
- As all items are personalised, we do not accept returns or issue refunds, unless the item is faulty or incorrect.
- If you receive a faulty or incorrect item, contact us within 7 days of receipt at help@titchandthread.co.uk with your order details.
6. Intellectual Property
- All designs, logos, and content on this website belong to Titch & Thread and are protected by intellectual property laws.
- You may not reproduce, distribute, or use our content without written permission.
7. Limitation of Liability
- We are not responsible for indirect, incidental, or consequential damages arising from use of our products or website.
- Our total liability for any claim is limited to the amount you paid for the product in question.
8. Privacy
Your use of our website is also governed by our Privacy Policy, available at www.titchandthread.co.uk.
9. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of the United Kingdom.
10. Contact Us
Titch & Thread
Email: help@titchandthread.co.uk
Website: www.titchandthread.co.uk