Privacy Policy

Last updated: 1 October 2025

Titch & Thread (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.titchandthread.co.uk, make a purchase, or interact with us.

1. Information We Collect

• Personal Information: name, email address, shipping/billing address, phone number (e.g., when you place an order or contact us).
• Payment Information: credit/debit card or PayPal details collected securely by our payment processor (we do not store your full payment details).
• Order Information: products purchased and order history.
• Technical Information: IP address, browser type, device information, browsing activity on our website.
• User-Provided Content: photos, text, or customisation details for personalised products.

2. How We Use Your Information

• Process and fulfil orders.
• Communicate about orders, products, or support.
• Personalise your shopping experience.
• Send marketing emails or promotions (if you opt in).
• Improve our website, products, and services.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service Providers: payment processors, delivery companies, IT support.
• Legal Obligations: when required by law or to protect our rights.
• Business Transfers: in the event of a sale, merger, or acquisition.

4. Cookies & Tracking

We use cookies and similar technologies to improve your experience, analyse traffic, and support marketing. You can manage or disable cookies in your browser settings; some features may not work if disabled.

5. Data Security

We use appropriate technical and organisational measures to protect your information. However, no method of transmission or storage is 100% secure.

6. Your Rights

Under UK data protection law, you have the right to access, correct, delete, or request a copy of your personal data, and to opt out of marketing.

To exercise your rights, contact us at help@titchandthread.co.uk.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

9. Contact Us

Titch & Thread

Email: help@titchandthread.co.uk

Website: www.titchandthread.co.uk